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Cancelling Event Tickets (for Event Organizers)

If you've created your event page and sold (non-free) tickets but you've decided you would like to cancel the tickets, select "Manage attendees" -> "Attendee List" from the left navigation menu on the relevant event admin page and cancel the ticket you wish to cancel.


IMPORTANT: Things to know before you cancel a ticket

The rule applied to refunding already purchase tickets varies according to the number of days between ticket purchase and the date that the event is cancelled.

★ Cancellation date is less than 50 days after ticket purchase

When a ticket is cancelled, the ticket is automatically refunded and an email is sent to the ticket purchaser informing them that the ticket was cancelled.

★ Cancellation date is 50 days or more after ticket purchase

A cancellation notice is sent to ticket purchasers, but the event organizer is charged a handling fee for each ticket as follows.

  • Ticket price under JPY 3,000: Cancellation fee is 300yen/ticket
  • Ticket price JPY 3,000 or more: Cancellation fee is 10% of ticket price per ticket

When you cancel your ticket from the event admin dashboard, as the organizer, you will be forwarded to the screen for payment of the cancellation fees charged to your event. Once you have paid the cancellation fees, the ticket cancellation will be complete. There will be no cancellation charges for tickets that you are offering for free through EventRegist.

For ticket purchasers who have purchased tickets more than 50 days before the date of cancellation, we will send an email requesting bank account information to which ticket refunds will be transferred. After we've received this information from the ticket purchaser, we'll transfer the funds by electronic funds transfer.

How to Cancel a Ticket

Click on "Manage Attendees" -> "Attendee List" from the left hand navigation for the relevant event then search for the registration that you would like to cancel. Click on "Application Details/Cancel" next to the registration that you want to cancel.

Select the ticket you want to cancel. In the case that multiple tickets are attached to a single application and you'd like to cancel all the tickets, insert checks next to all of the tickets you want to cancel and then click "Cancel the selected application".

If 50 or more days have passed since the ticket was purchased, after this, you will be forwarded to the handling fee payment page.