EventRegist Help Center
If your problem can't be resolved through the help center, contact us via the inquiry form.

Frequently Asked Questions (For Organizers)

Below are responses to frequently asked questions from event organizers.

 

About EventRegist

Q. What are the EventRegist usage fees?
You can use features such as event creation, sending invitations and attendee management for free. If you put a price on your event tickets, EventRegist will deduct a fee of 8% from your ticket sales. Additionally, the bank fees for the electronic transfer of ticket sales from EventRegist to the organizer will be charged to the event organizer.

Q. is there a fee for free events as well?
No. For free events (when the ticket price is free) no handling fees will be charged.


About Creating Events

Q. How long before the actual event can I create the event?
You can create your event up to 1 year before the actual event.

Q. Can I still make an event page even if I haven't decided on a place and time?
Yes, you can.  You can set place and time to "undecided" and then when you've decided the place and venue you can set exact dates and location using the admin dashboard.

Q. I only want people I invite to be able to see the event. Can I set the event to hidden?
Yes, you can. You can set an arbitrary password on the event so that only people who know the password can view the the event.

Q. Can I make an original URL?
Yes. You can set a URL slug of your choice using numbers and letters.  In this case, the event page URL would become http://eventregist.com/e/xxxxx(the characters you choose)

Q. What methods can attendees use for purchasing tickets?

They can use PayPal as well as credit cards such as Visa, MasterCard, JCB. For Indonesia, Veritrans is used.

Q. Can I set multiple ticket types for a single event?
Yes, you can.  You can also add ticket types after and set the period when different tickets are available.


Inviting People to you Event

Q. I want to send invitations by Email. Can I bulk upload email addresses from my address book?
At the moment, the method for entering addresses is to have each on a new line or be delimited by commas. We're currently developing a system to allow bulk address upload.

Q. What kind of invitation can I send?
For more about email invitations, see the help page on creating email invitations.


Tracking Event Registration Status

Q. If I get an attendee registration for an event, do I get some kind of notification?
When you get a registration for you event, a notification is sent to the email address registered by the event organiser.

Q. Can I get "won't attend" replies?
Yes, you can. You can change this setting from the admin dashboard after you have created an event and when you are creating the invitation.


Event Reception on the Day of the Event

Q. Can I use the check-in app event if I can't connect to the internet?
We recommend that you prepare an online environment.  You can use a 3G/4G connection, but a WiFi connection is speedier for doing check-ins.  Especially for very large events, we recommend having a WiFi network set to stealth mode so that event attendees cannot access the network

If no online network is available, you can also do check-in using our offline mode. Of course, before undertaking check-in and after carrying out check-in, please be sure to connect to the internet in order to update attendee information.

Q. How can I handle attendees who turn up without their tickets?

You can search for attendees from the EventRegist admin dashboard and check people into the event manually. You can admit people to the event who bring their tickets or have the app using the organizers' check-in app. For those who forget to bring their tickets, you can still quickly search for the attendee using the EventRegist admin dashboard from a PC.

Q. I can't use a computer or an app, is there another way to check-in smoothly?
Before the event starts, you can download a list of participants from the admin dashboard of the relevant event.


Important: About Cancellation of tickets, events and refunds.

Q. I want to cancel a ticket that has already been purchased.
Tickets can be canceled by the event organizer from the event admin dashboard. The process for refunding already purchased tickets varies depending on the period of time from when the ticket is purchased to when the event is canceled.

  • Cancellation is 50 days or less after registration received
    When you cancel a ticket, the purchaser is automatically refunded and a cancellation email is sent.
    If the credit card company's cut off date falls between the purchase date and the refund date, there is a chance that the refund may not happen until the cut-of date of the following month.

  • Cancellation is more than 50 days after registration received
    An automatically generated email will be sent to the purchaser whose ticket has been canceled. From the refunded price of sold tickets, EventRegist will charge the following fees per ticket.
    - 300yen per ticket for tickets with a sales price of less than 3,000yen
    - 10% of the ticket price for tickets with a sales price of 3,001yen or more

When you cancel purchased tickets from the admin dashboard, you will be forwarded to the payment screen for settling the handling fees that will be charged to the event organizer. In the case that the ticket you are selling is a free ticket, no cancellation fees will be charged.
 

Additionally, in the event that 50 or more days have passed from when the attendee purchased the ticket, EventRegist will send an email to the ticket purchaser requesting bank account details to which a refund will be transferred. Once the bank account has been confirmed, we will transfer the refund amount.

Q. I want to cancel my event

Events can be canceled from the admin dashboard. The process for refunding of purchased tickets varies depending on the length of time between when the event page was published until when the event is canceled.

  • Event cancellation day is less than 50 days from when the event is published
    When you cancel a ticket, the purchaser is automatically refunded and a cancellation email is sent.
  • Event cancellation day is more than 50 days from the date of purchase
    An automatically generated email will be sent to the purchaser whose ticket has been canceled. From the refunded price of sold tickets, EventRegist will charge the following fees per ticket.
    - 300yen per ticket for tickets with a sales price of less than 3,000yen
    - 10% of the ticket price for tickets with a sales price of 3,001yen or more

When you cancel purchased an event from the admin dashboard, you will be forwarded to the payment screen for settling the handling fees that will be charged to the event organizer. In the case that the ticket you are selling is a free ticket, no cancellation fees will be charged.

Additionally, in the event that 50 or more days have passed from when the attendee purchased the ticket, EventRegist will send an email to the ticket purchaser requesting bank account details to which a refund will be transferred. Once the bank account has been confirmed, we will transfer the refund amount.

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