EventRegist Help Center
If your problem can't be resolved through the help center, contact us via the inquiry form.

Frequently Asked Questions (For attendees)

Here, we respond to frequently asked questions from event attendees.

 

About EventRegist/Sign-up

Q. What is EventRegist?
EventRegist is a tool for creating, collecting funds and managing attendance. Anyone can easily create an event.

Q. Why does EventRegist require sign-up?
In order to register for tickets for events created with EventRegist, you need sign-up to EventRegist. After completing EventRegist sign-up, you can utilize useful features like downloading your tickets from your "My Tickets" page or downloading receipt data (non-free tickets only and depending on the exact settings by the event organizer). For this reason, we ask that you sign-up for an account at time of ticket purchase.

Q. After completing sign-up, why didn't I get a confirmation email?
After signing up, an email is sent to the email that you specified containing a confirmation button (and a URL). By clicking the link, your sign-up will be completed. If you don't receive this email, the causes may be as follows.

  • Your ISP may be mistaking the email for spam (unsolicited email).  The email may be placed in your junk/spam folder.
  • You may have made an error when entering the wrong email at sign-up time
  • In the case of mobile carrier email, the domain may be blocked. (set your email so that it can receive emails from the eventregist.com domain)
  • Other

Register for a Ticket

Q. Is their a fee I have to pay when buying tickets?
No. No handling fees are charged to attendees.

Q. What methods of payment are available?
We support PayPal as well as credit card payment (Visa, MasterCard, JCB). *Payment in Indonesia is provided by Indonesia Veritrans.

Q. Can I get an official receipt?
Yes. You can display official receipt data. However, this depends on the event organizer enabling this feature. In the case that it is enabled, a "Display receipt data" button will appear on your My Tickets page after you have purchased your ticket. Using this, you can display and print receipt data as needed.

Q. I'm interested in an event but the organizer is a stranger, so I'm wondering if it's really OK for me to attend.

EventRegist is unable to judge the contents of an event.  Please get in touch with the Event Organizer and make your ticket purchase only when you are sure of the contents of the event. To find out how to contact the event organizer, see the help page below.

>> Contacting the Event Organizer

Q. When I purchase a ticket, why do I also have to sign-up for the EventRegist?
When you sign-up at time of ticket purchase, you can access the "My Tickets" page from which you can re-download your PDF ticket and give ratings and feedback for events you've attended. If you'd like to cancel your account, please do so after the event for which you have registered has finished.


Attend an Event

Q. I can't find the "Ticket Purchase Complete" email I got when I purchased the ticket. Is it possible to reissue the PDF ticket?
Yes, of course. Login to EventRegist, select the relevant event from "My Tickets" and re-download your ticket.

Q. I don't have a printer, so I'm not able to print the PDF ticket
On the PDF ticket, there is a QR Code that is used to check you into the event on the day. If you can't print out your ticket, please contact the event organizer in advance.

Q. I've forgotten the event venue and time
You can check the ticket that you received by email from EventRegist at the time that you signed up for the event, or you can login to EventRegist and check the event details by selecting the relevant event from the "My Tickets" section.


Contacting the Event Organizer

Q. I want to contact the event organizer, how do I go about doing that?
Click the "Contact" link at the top right of the event page.  The contents of your inquiry that you enter into the contact form will be sent as en email to the event organizer.

>> Contact the event organizer


Cancellation of Tickets

Q. I want to cancel the ticket I registered, how do I do that?
Attendees cannot cancel their ticket directly. Please contact the event organizer directly to find out if your cancellation can be accepted.

>> Contact the event organizer


Other Questions

Q. An event for which I had bought a ticket was suddenly canceled. What should I do?
There is a possibility that organizer has deleted the relevant event page. If you're not aware of the reason for the cancellation, please contact the event organizer directly.

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