For question related to the event or your ticket order, contact the event organizer directly.
How do I contact the event organizer?
Method 1: Contact them using the info in the "Event Host" box
In the right side bar of the event page, there is a box entitled "Event Host". If contact information is published here, you can contact them using this information.
Method 2: Contact them using the "Contact the event organizer" button
If you click the "Contact the event organizer" link at the bottom right of the page, you can enter the content of your enquiry here. An email will be sent to the organizer who created the event. You should be aware that your name, email address and the body of your message will all be reported to the event organizer as part of your enquiry.